Refund Policy

1. Refund & Exchange Policy

At Cutivon, we commit strictly to premium craftsmanship and 95% organic integrity in every skin and hair care formulation. Due to the personal care nature of our products, our policy is strictly Refund to Exchange[cite: 2].

Strict Window: Exchange requests must be officially initiated within 1 week (7 days) from the date of package delivery. Cash or monetary refunds are absolutely not applicable[cite: 2].

Conditions for Exchange Eligibility:

  • The product must remain completely unused, unaltered, and unblemished[cite: 2].
  • The item must be presented in its original premium outer packaging along with all accompanying protective seals intact[cite: 2].
  • Proof of purchase (invoice or digital Shopify order reference number) must be provided during communication[cite: 2].

The Exchange Process:

Once your return item arrives at our facility and passes standard quality inspections, the exact purchasing value (Rs. 1,800.00 per baseline item) will be credited entirely toward any replacement item or alternative product available on our catalog[cite: 2].